Author(s): Amaan Ali

Abstract: Chat Bots as a piece of new information, interaction, and transactional channel allow companies to contact their target group via messaging applications such as "Facebook, WhatsApp, and We Chat". Bots are becoming more popular. Chat bots, as compared to natural chats, are not controlled by actual people, but instead by software that takes users through a series of conversations. The latest breakthroughs in chatbots in sales and marketing are quite astonishing. However, only a small lot of research has been released on chatbots in the subject of public transportation thus far. Travelers may use chatbots to find out about schedules, purchase tickets, and have a personalized, online travel adviser who can provide real-time and contextual information about their journey. Chatbots in public transit systems are able to gather and give a variety of information on customers and their journeys. They comprise information on travel, market, company, and content choices, use trends, as well as demographics and location-based information on individuals. Using chatbots has several benefits for both businesses and mobile consumers. Aside from increasing customer touch points, enhancing convenience, cutting servicing, sales, and administrative costs, new gathering information, and deep learning, these also enable new data collection and transfer learning. Chatbots allow cell phone users to contact with a company at any place and any time by engaging with them on their phones. Individuals who have been asked about a prototypes have demonstrated that they are particularly responsive to new cellular providers and that they would be quick to adapt to new technological developments.

DOI: 10.33545/26633582.2022.v4.i1a.65

Pages: 34-39 | Views: 715 | Downloads: 269

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