2020, Vol. 1, Issue 1, Part A

The purpose of the study is to aim at evaluating the role of digital services in ensuring profitability as well as the internal controls in the banking sector with particular reference to Akim Bosome Rural Bank (Akim Oda Branch).

The research design was descriptive and cross sectional in nature. It used associational research design to establish the relationship between the variables (Digital services, Profitability and Internal Control). It included the employees and customers of the Akim Bosome Rural Bank-Akim Oda branch. A sample size of 40 people was used using simple random and purposive sampling methods. Data was collected from both primary and secondary sources using interviews and questionnaires. The data was analyzed using quantitative data with tables drawn to show the correct percentages to evaluate the role of digital services in ensuring profitability as well as the internal controls at the bank.

The research showed that computerization has advantage on reducing service delivering cost; control systems and increase in efficiency levels in service delivery thereby increase profitability levels as well as effective internal control systems in the bank.

The study therefore recommends that the bank should / must use Digital services to render services that meet the genuine needs of the customers and if there's change in the customer lifestyle, the bank should change along rapidly.